Call Centre Manager - Outbound
London
A leading business in the retail services sector
Up to £45,000 + Bonus!
My client has a start-up ethos and mentality having shown significant growth in the last two years and you will be a part of the continuing journey
You will be motivated, naturally curious and with a demonstrable ethics and your personality and culture fit are as important as your ability to produce and deliver results.
You will be a manager who enjoys;
- Surpassing sales targets and providing the key numbers
- Leading by example you working with your team to create your team to deliver your tactical plan to embed past practice
- Galvanising a team of keen sales consultants through clear direction, focus and feedback
- Creating a team and fostering a culture that creates excitement, energy, passion and a team spirit to deliver performance whatever else is going on
- Who is not afraid to tackle poor performance when it happens and whose first inclination is to look for the training gap and how that can be fixed by themselves or the training team to support and develop your colleagues
- Having a sense of ownership and is motivated by putting themselves out in the limelight and backing up your reputation with performances
You
- You will not be a shrinking violet, you will be motivated, energetic, successful and above all be tenacious and fun to be around.
- You will have experience of call centre and contact centre environments and of providing sales and service teams in these environments through appropriate processes and procedures
- You will have experience of managing teams of operators handling SLA's around service, up selling, cross selling and customer resolution from any number of products or service led environments
- Experience of working in a D2C model will be beneficial
- You may have experience from a store support role previously and have always wanted to be more involved with the sales providing elements of us
The role
As a Call Centre Manager you will need to leafd a team in the best way possible around sales & customer service. You work closely with customers and deal with complaints and how to develop these skills within your team. There is a great future planned for you and your team and you will be someone who is passionate, has great energy and wants to become known for great leadership experience to get great results
AdMore Recruitment is a specialist retail, hospitality and leisure recruitment and talent management consultancy.
You will be managed by AdMore Recruitment, a leading specialist to the Retail, Hospitality and Consumer sectors for our clients across the UK.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of your race, sex, disability, religion/belief, sexual orientation or age.
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