Property Helpdesk Manager
Chester
Up to £32k
Do you currently manage a helpdesk or similar environment and co-ordinate a team of advisors/operators?
Do you have a passion for providing quality customer service?
Do you have proven leadership skills in a people-centric organisation?
A household name and a vibrant, unique company culture. Our client is an industry leading player in the hospitality industry who is looking for a passionate and inspiring Property Helpdesk Manager to join their team in Chester.
This role is perfect for an existing helpdesk manager or senior team leader who is service focused with a passion for going the extra mile and looking to grow their career.
So what does the role involve?
As Property Helpdesk Manager you will work closely with your team to ensure a consistent, positive experience and to provide effective support across all things property related.
* Through the implementation of relevant training and business plans you will work towards building and retaining a team with long-lasting relationships and a wealth of property knowledge, ensuring an exceptional experience in every interaction, and advising effectively.
* You will work with the team leaders contributing towards setting and achieving relevant goals and development plans.
* You will take ownership of driving a support-focused culture, ensuring an easy, positive liaison experience. You will be responsible for implementing relevant tools and processes to aid this as well as identifying and removing any hindrances that may affect this.
* You will utilise your industry knowledge and system insights to maintain agreements, issue work orders, make insurance claims and escalate queries with the relevant stakeholders.
* You will live and breathe the company values sharing your passion with your team.
What qualities will you need for this role as Property Helpdesk Manager?
* You have experience of working in a management role within a fast-paced, multichannel helpdesk environment.
* You are a passionate people person with a proven track record of successfully leading a team. Experience in helpdesk or controller services is preferred.
* You will have a strong understanding of the key principles of property management, including insurance, repair & maintenance, contracts & letting agreements, refurbishment expenditure and budgeting. You are a confident individual with experience in problem solving and conflict management.
Benefits
This role offers a salary of up to £32,000 plus a great package!
If you are a passionate and inspiring Property Manager or Helpdesk Manager looking for a career with a vibrant, people-focused company then we would love to hear from you!
This role is being managed by AdMore Recruitment limited, a leading specialist to the Retail, Hospitality and Consumer sectors providing support to our clients across the UK.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
By applying to this vacancy you are consenting to AdMore Recruitment contacting you and processing your data in line with our Privacy Policy under GDPR (General Data Protection Regulations). If you have any questions or wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us. www.admore-recruitment.co.uk
