Jez Styles, AdMore Recruitment - Specialists in Retail and Hospitality Recruitment, Search & Selection, Talent Management and Career Development
So you have been successful in securing an interview, you have passed the Telephone Interview with flying colours and you are fully prepared for your first face to face interview. It’s all plain sailing from here right? What can go wrong? Speak to anyone who has ever interviewed and they will tell you that there have been numerous occasions where the interviewee has made the worst possible first impression at the start of the interview and that it was hard work from there on in. Perhaps worst of all, the interviewee is often oblivious to this fact. Here are some basic suggestions to ensure you hit the ground running and that the interviewer is excited, not disappointed, by their first impression of you:
1. Make eye contact immediately. This may seem incredibly obvious. However all too often a nervous candidate will fail to do this. This is the biggest killer for first impressions as it raises a number of sub-conscious doubts including the impression that the person is rude. Look a these tips if you are aware it is a personal weakness and would like some ideas on how to improve.
2. Once you have made eye contact, the next thing the interviewer will often notice is footwear
! So, and again this is obvious, ensure you have clean, polished and ideally ‘on-trend’ shoes! If you are interviewing with a fashion or design-led business ensure you are dressed appropriately for their brand.
3. Wear clothing appropriate to the interview.
As per the previous point, a poor choice of the right attire can be a killer for first impressions. Without wanting to specifically highlight my own gender’s shortcomings…try to ensure you haven’t picked out a suit you bought 20 years ago! This can create an impression that you are old fashioned and lack attention to detail. Also, it is important that you accessorise appropriately. For women, too much jewellery can be off putting and similarly an eyebrow piercing is probably not going to do you any favours in a corporate interview! It is also vital to dress appropriately for the company culture. For instance, in the Retail sector, we have some clients for whom it is imperative to arrive suited and booted. However, we also have some clients who don’t want to see candidates in a tie and in some cases, a suit would be positively frowned upon as the interviewer themself is likely to be wearing jeans and a fleece.
4. The handshake!
Clearly there are a number of cultural complications here. However, in the UK, this is incredibly important. A weak handshake is a real first impression killer. If you are applying for a leadership role this can be one of the most important things that you must get right. However, be careful not to be too firm, as this can imply that you are attempting to assert control. I interviewed for a role with a firm many years ago and received feedback that I had done well but the lady I met was unimpressed by my handshake….I had failed to let them know that I had broken my hand a week before and was in significant pain! My learning from this was to pre-warn people if you have a problem!
5. Greet the person by their name.
This can be one of the most psychologically influential actions you can do to create an immediate positive impression Read here if you are sceptical!
6. Greet the person confidently and ask ‘how are you xxx?’
I am always amazed by how little interest an interviewee shows in the interviewer. This is not only a polite question but it also demonstrates a certain degree of emotional intelligence
, a quality increasingly sought after in modern leaders.
7. The second question you are likely to be asked
(and yes this will generally happen in the first ten seconds) is whether you would like a drink. It is crucial that you accept this offer of hospitality.
A refusal can be considered rude in most cultures around the world. As an aside, greet your interviewer with a large energy drink in hand and this really will create a terrible first impression!
A smile can mean lots of things however to put it simply it implies you are social, you like people, they like you, you are confident and you are pleased to be at the interview.
9. The first impression will often start before you have seen the interviewer.
Switch off your mobile phone in the reception area and do not be tempted to read emails etc. You will be much more relaxed and will come across as being in control of your personal/working life. As an alternative, take a serious newspaper, appropriate trade magazine with you and ‘be seen’ to be reading this. This will give the impression that you are ‘well read’ and intellectually curious.
10. Interact with other interviewees / receptionist.
If you are in an animated conversation with another person when the interviewer enters the reception area their first impression will be that you are confident and sociable.
I hope this helps and as always, please add some suggestions to the comments below.