Job Description

Store Manager

Wallingford - up to £30k

I am currently looking for a Store Manager leading a team in a growing hospitality brand, giving top quality service, and providing an environment to make it the most enjoyable experience for customers and the team.

The Store Manager role:

* Leadership of a store team in the delivery of sensational service and operational practice, going above and beyond where possible

* Coaching, mentoring and develop your team to ensure everyone is afforded an opportunity to maximise their potential - whilst developing your management skills

* Partnering with operations team colleague to ensure consistent operational practice is delivered

* Being a custodian for the culture and values of the brand

* Fulfilling the cycle of audits required

* Driving action to ensure delivery of the budgeted financial objectives of the store

* Managing performance and discipline fairly and consistently

* Having in depth knowledge about all our products/ranges and happy to share and advise

* Ensuring the environment is always a safe and clean place for all

* Producing quality coffee in-line with company standards

* Keeping the store looking its best at all points of the day

* Give support and cover to local stores if necessary

Skills and Experience:

* Strong organisational skills, the ability to multi-task and remain calm under pressure

* Good communication skills and the comfort in interacting with a range of people

* Resilience and able to resolve conflict

* Enthusiasm for customer service and the hospitality environment

* Customer facing experience

* Experience of managing and leading a team within retail or hospitality

* Responsibility of financial drivers of a business

* Experience coaching and helping develop others