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Online Fulfilment & Logistics Manager

Great package!

Other head office

South West




Job Description

**Online Fulfilment & Logistics Manager - Swindon - £50,000**

Our client offers a range of lifestyle and outdoor products that are not only unique but stunning! They strive to make every home & garden inspiring and beautiful and they are now looking for an innovative and like-minded Online Fulfilment & Logistics Manager to join their fantastic Head Office team!

The successful candidate will need to have strong excel skills as this will be involved in the role.

What will this Online Fulfilment & Logistics Manager role involve?

  • Management of customer service

    • Budget planning

    • Staffing, rotas, roles, recruitment, HR issues

    • Implementing service enhancements, such as livechat

    • Responsible for management of overheads budget and Clientbase costs

    • Responsible for producing monthly KPI reports for review

    • Monitor customer service reports and feedback to other depts. on issues of concern

  • Warehouse (in-house) management

    • Budget planning

    • Staffing, rotas, roles, processes, recruitment, HR issues

    • Planning and recruitment of temporary labour, working within agreed budget

    • Management of assembly work, in line with merchandise dept. requirements

    • Ensure orders are processed in line with agreed targets

  • Clientbase pick and pack (3rd party)

    • Oversee dispatching, including

      • Agree production targets for clearing back orders

      • Produce weekly dispatch forecast for full season

      • Conduct post season review

      • Check and approve invoices

  • Packaging

    • Companywide responsibility for packaging materials, including load notes

    • Ensure appropriate stock levels maintained at all distribution centres

    • Work with suppliers to reduce costs and optimise stock management

    • Develop new boxes and packaging to improve efficiency and minimise environmental impact

  • Carriers

    • Work with carriers to ensure we are using services effectively to minimise costs

    • Regularly check pricing with other suppliers

If you are an experienced E-Commerce Fulfilment & Logistics Manager within retail and looking for a new role, please apply today!

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