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Garden Centre General Manager

£45000 - £51000

Operations

London

Retail

Permanent

15652/001_1641913402

Job Description

Head of Wisley Garden Centre

Wisley - Up to £51k

RHS Wisley

We are excited to be partnering with RHS Wisley to recruit this exciting position. It's a really exciting time to join the RHS retail team as we embark on opening our fifth shop and plant centre at our new Bridgewater garden. As a Head of Wisley Garden Centre you will be responsible for driving the retail business, developing your team and achieving budgets, done through industry leading customer service, amazing product and plant selection, ensuring stock availability meets demand and inspirational in store merchandising.

Overview of the role:

  • To deliver the sales and profit targets for Wisley retail, delivering retail excellence together with high levels of customer service.

  • Train, manage and develop the team to ensure high levels of customer service using our Customer Promise training programme.

  • Actively promote the Career Progression Framework within the retail teams, ensuring support is given to maximise our team's development.

  • Deliver the highest visual display and signage standards, ensuring these are delivering commercially and are brand appropriate

  • Review plant ranges and product performance and in discussion with central team to ensure the required sales levels are delivered.

  • Manage expenditure to set budgets ensuring surplus is delivered.

Essential Experience and Qualifications:

  • Experience of Plant Centre operations & gift retailing, comprehensive product knowledge, particularly plants and associated horticultural products.

  • A strong visual display knowledge and experience.

  • Previously managed and developed a retail team.

  • Financial aptitude for sales, margins, profit performance and budgeting.

For more than 210 years the Royal Horticultural Society has been the force behind the nation's gardening. Our charitable purpose is to inspire passion and excellence in the science, art and practice for horticulture. Our vision is to enrich everyone's life through plants, and make the UK a greener and more beautiful place. As a charity, the RHS aims to inspire a wide range of audiences by demonstrating the wonders of gardening through all that we do including gardens and shows, in our publications and online, and through our work in the community.

The RHS provides a number of great benefits for employees including:

  • Free access to all RHS Gardens, Shows and Libraries

  • Employee discounts including airport parking, hotels, retail and gym membership

  • 25 days' holiday (increasing 28 and 30 with service) and option to buy/sell

  • Monthly Garden Magazine and access to Horticultural advice

  • Sponsorship for External Studies

It's never been more exciting time to join the Royal Horticultural Society. We are making a landmark £160 million investment in the future of horticulture over the next 10 years. This will allow us to bring the joy of gardening to millions more people and make some of the most significant and exciting changes in the history. Join us and be part of the history.

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