Labour Planning Manager

£30000 - £35000

Other head office

North West




Job Description

Labour Planning Manager - Customer Service

Cumbria - up to £35,000

As we head towards the end of the year, do you fancy a change for 2022 but haven't spotted the right role yet? Do you want to work for a business which is outperforming its competitors and growing continuously in tough market conditions? If you are you a Labour Planning professional within customer service/contact centres, look no further, this could be your dream next role…!

If you're someone who wants to work for a business that has a truly great working environment, where everyone genuinely gets on well, then this could be a wonderful fit for you!

If you want to join a business where you're trusted to be autonomous to lead YOUR role YOUR way, great!!! YOU, as the Labour Planning Manager, will be the driving force behind forecasting and planning the team needed within a busy customer service department in order to maintain their excellence and loyal customer base.

Apply to this Labour Planning role TODAY if these 5 points apply to you:

  • You have previous experience in a customer service environment forecasting and scheduling labour
  • You have advanced understanding of the end-to-end planning cycle of labour and resource management
  • You have experience in negotiating and managing external clients/contractors
  • You have an inherent understanding of customer performance and its drivers
  • You are analytical and able to interpret and manipulate sophisticated forecasting models and outputs
  • You are adept at managing budgets and balancing costs with customer service aspirations, driving effectiveness through it

How to apply?

Have a CV ready to go then apply here today.

We know this is a tricky time to look for a new job so even if you haven't got a CV ready to go right now, that's OK - we can speak first and get the CV sorted later on.

Send me an email: [email protected] and we can take it from there!

This role is being managed by AdMore Recruitment limited, a leading specialist to the Retail, Hospitality and Consumer sectors providing support to our clients across the UK.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

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