Job Description: Head of Central Operations - Hospitality
Milton Keynes with UK travel
£60,000 Package Benefits
Our client is a leading player within the hospitality and restaurant sector and off the back of a successful trading year are continuing their investment plan and driving the growth of their business. With continued growth forecast in a highly competitive sector my client is offering their employees the opportunity for significant career opportunities and personal development in a high support and high challenge culture
Head of Central Operations. This role is in essence acting as a conduit for all communication between head office and the stores and reports into the Operations Director directly
You will manage and assume responsibility for the central operations, servicing, training and customer experience department function of my client
You will closely with the Operations Director and you will be the lead on all major projects in the UK that impact on the stores.
You will be instrumental in devising processes and training solutions to enable store teams to deliver world class operations.
You will compile data and analyse on the performance of key measures to present to key stakeholders
You will manage the training, customer service and audit teams to the maximum capability
You will support the training team in driving capability through effective training, brand development and communication.
You will integral to the development of new store concepts and in launching new sites throughout the UK
Do you have what they are looking for?
My client is looking for the following:
An ability to identify both short and long terms needs of the business
You will ideally have a proven track record at area manager level from a branded hospitality, restaurant or leisure background with potential to grow within the business.
You will have a track record of project management and being a key member of a multi-functional project
You must have held a similar level of control previously, delivering your store results through a team of store managers reporting into you directly
Your peers will have appreciated your team work ethos in your career to date and you will have a track record of developing and up-skilling those that report into you.
You will be educated to degree level or equivalent and have strong commercial skills and business acumen.
You will need strong coaching and development skills and a proven ability to drive results through your team.
You will need to have excellent literacy and numeric skills and proven analytical ability.
You will be a strong communicator with first class communication skills with high personal standards and be exceptionally organised.
While predominately based in Milton Keynes this role will require extensive UK travel and may at times include some overseas travel.
If you are interested in this Head of Central Operations role and possess the skills necessary, please apply to AdMore Recruitment.
AdMore Recruitment is a specialist retail recruitment and career management consultancy
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