Customer Experience Manager

£45000 - £50000

Marketing

London

Hospitality and Leisure

Permanent

15427/001_1621941160

Job Description

Customer Experience Manager
London -£50k
Hospitality


Are you an entrepreneurial, forward thinking leader? Do you have experience working in the Hospitality industry? Do you want to develop your career and work for an organisation going through a huge period of growth and transformational change?

This role is perfect for an enthusiastic and ambitious Customer Experience Manager to lead the customer journey, customer feedback, deliver fantastic service while being proactive with insight reporting and leading continuous improvement.

What will this role Customer Experience Manager involve?

  • Lead and deliver a high service culture and build on the company's great reputation

  • Working with operations team to uphold exceptional service through each stage of the customer journey

  • Deal with customer feedback promptly and effectively find solutions

  • Running, evaluating and refining all customer touch points

  • Contributing to the wider success of the business

What skills/qualities will you need for this role?

  • Excellent Communication skills

  • Ability to travel

  • Strong Commercial and Business Acumen

  • Excellent project management skills

  • Degree calibre

Customer Experience Manager - London - £50k - Hospitality


This role is being managed by AdMore Recruitment limited, a leading specialist to the Retail, Hospitality and Consumer sectors providing support to our clients across the UK.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
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