Customer Experience Manager
Are you an entrepreneurial, forward thinking leader? Do you have experience working in the Hospitality industry? Do you want to develop your career and work for an organisation going through a huge period of growth and transformational change?
This role is perfect for an enthusiastic and ambitious Customer Experience Manager to lead the customer journey, customer feedback, deliver fantastic service while being proactive with insight reporting and leading continuous improvement.
What will this role Customer Experience Manager involve?
Lead and deliver a high service culture and build on the company's great reputation
Working with operations team to uphold exceptional service through each stage of the customer journey
Deal with customer feedback promptly and effectively find solutions
Running, evaluating and refining all customer touch points
Contributing to the wider success of the business
What skills/qualities will you need for this role?
Excellent Communication skills
Ability to travel
Strong Commercial and Business Acumen
Excellent project management skills
Customer Experience Manager - London - £50k - Hospitality
This role is being managed by AdMore Recruitment limited, a leading specialist to the Retail, Hospitality and Consumer sectors providing support to our clients across the UK.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.