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CRM Executive - French Speaking - London - £35-£40k

£35000 - £40000






Job Description

CRM Executive - French Speaking - London - £35-£40k

Based in the heart of London, our client is a leading online retailer, with a fantastic working environment and culture. They have a diverse product range reaching out to an ever expanding customer base. With an E-Commerce business that is increasing year on year, they are seeking a French speaking CRM Executive to be a key part in developing and executing strategies to offer a more personalised experience to customers.

What does this CRM Executive role involve:

  • Development and execution of campaigns from end-to-end through project management

  • Optimisation of campaigns across the customer lifecycle, including acquisition, onboarding, retention, win-back and loyalty

  • Collaborating with Senior CRM Manager, Brand, Trade, UX and Analytics colleagues

  • Identify opportunities to launch new campaigns, develop new content or offers for targeted segments

  • Briefing copy and design to our in-house team, outlining audience, campaign objective, key messages and tests

  • Briefing data requirements and campaign workflows to ensure campaigns are built, developed and executed accurately in line with CRM contact strategy

  • Act as a brand guardian for CRM communications, ensuring that all copy and design aligns to our brand guidelines and tone of voice

  • Work with Senior CRM Manager to plan and execute data-driven testing strategy

Key skills and experiences required for this CRM Executive role:

  • CRM marketing experience with demonstrated success delivering multi-channel campaigns with a deep understanding of email data, execution and best practices

  • Must enjoy working in a fast paced, high volume, and time sensitive environment

  • Experience using at least one ESP system

  • Experience with test and learn

  • Up-to-date knowledge of digital marketing techniques and best practice

  • Eager to learn, understand, challenge, experiment and not afraid to fail

  • Ability to effectively manage multiple projects to fixed deadlines

  • Fast learner, ability to learn new technologies and adaptable to change

  • Fluent in French


  • 25 day Annual leave (excluding Bank Holidays)

  • Private Medical Insurance

  • Private Dental plan

  • Contributory pension scheme

  • Family Care

  • Life Assurance that pays out x4 salary

  • Eye Care Vouchers

  • Childcare vouchers

  • Interest free travel loan

  • Cycle2Work scheme

  • Generous credit to spend on company products