**Online Fulfilment & Logistics Manager - Swindon - £50,000**
Our client offers a range of lifestyle and outdoor products that are not only unique but stunning! They strive to make every home & garden inspiring and beautiful and they are now looking for an innovative and like-minded Online Fulfilment & Logistics Manager to join their fantastic Head Office team!
The successful candidate will need to have strong excel skills as this will be involved in the role.
What will this Online Fulfilment & Logistics Manager role involve?
Management of customer service
Staffing, rotas, roles, recruitment, HR issues
Implementing service enhancements, such as livechat
Responsible for management of overheads budget and Clientbase costs
Responsible for producing monthly KPI reports for review
Monitor customer service reports and feedback to other depts. on issues of concern
Warehouse (in-house) management
Staffing, rotas, roles, processes, recruitment, HR issues
Planning and recruitment of temporary labour, working within agreed budget
Management of assembly work, in line with merchandise dept. requirements
Ensure orders are processed in line with agreed targets
Clientbase pick and pack (3rd party)
Oversee dispatching, including
Agree production targets for clearing back orders
Produce weekly dispatch forecast for full season
Conduct post season review
Check and approve invoices
Companywide responsibility for packaging materials, including load notes
Ensure appropriate stock levels maintained at all distribution centres
Work with suppliers to reduce costs and optimise stock management
Develop new boxes and packaging to improve efficiency and minimise environmental impact
Work with carriers to ensure we are using services effectively to minimise costs
Regularly check pricing with other suppliers
If you are an experienced E-Commerce Fulfilment & Logistics Manager within retail and looking for a new role, please apply today!