Customer Services Manager - Southampton - £44k

£35000 - £44000


South West




Job Description

Customer Services Manager - Southampton - £44k

Do you have proven leadership skills in a people-centric organisation? Are you a people person who enjoys creating a friendly environment for customers and looking for an exciting step in your career?

Our client is an industry-leading, multi-product retailer who is looking for a passionate and inspiring Customer Service Manager to join their team.

This retailer possess one of the best working cultures in the UK and offers some of the industry's leading opportunities for progression. Their development programme is designed specifically to allow you to focus your energies on acclimatising to the culture, rather than worrying about how quickly you get your 'shop keys'. Investment of time in learning and developing the right way is more important to my client.

Successful applicants will benefit from a retail work-life balance unique amongst their competitors plus the opportunity to develop your career internationally in the future.

So what does the role involve?

As Customer Service Manager you will work closely with your team to ensure a consistent, positive customer experience throughout their visit to the store.

  • Through the implementation of relevant business and local action plans you will work towards building and retaining long-lasting customer relationships, ensuring an exceptional customer experience during store visits.

  • You will work with the team leaders contributing towards setting and achieving relevant goals and development plans.

  • You will take ownership of driving a customer-focused culture, ensuring an easy, positive shopping experience. You will be responsible for implementing relevant tools and processes to aid this as well as identifying and removing any hindrances that may affect this.

  • You will utilise your knowledge of the local market and customer insight to establish and maintain service agreements with the relevant stakeholders to ensure consistency throughout the store.

  • You will live and breathe the company values sharing your passion with your team.

What qualities will you need for this role Customer Services Manager?

  • You have experience of working in a management role within a fast-paced, multi-channel retail environment.

  • You are a passionate people person with a proven track record of successfully leading a team. Experience in customer relations is preferred.

  • You will have a strong understanding of the key principles of the shopping experience and customers' expectations.

  • You are a confident individual with experience in problem solving and conflict management.

  • You are confident in creating and implementing midterm plans, setting budgets and achieving goals.

  • The role requires a strong ability to communicate turning difficult customers into customers for life through positive touch points.

  • You will be career minded and want to build a career with an international retailer.

If you are a people driven Store Manager/ Customer Service Manager who is looking for the next step in their career and ready to join a unique company, then we would love to hear from you!

AdMore Recruitment is a specialist retail recruitment and talent management consultancy.