Customer Services Manager - Peterborough - up to £27k
Do you have proven leadership skills in a people-centric organisation? Are you a people person who enjoys creating a friendly environment for customers and looking for an exciting step in your career?
A household name and a vibrant, unique company culture. Our client is an industry leading, multi-product retailer who is looking for a passionate and inspiring Customer Service Manager.
This role is perfect for a store manager who is customer service focused with a passion for going the extra mile for the customer and looking to grow their career.
So what does the role involve?
As Customer Services Manager you will work closely with your team to ensure a consistent, positive customer experience throughout their visit to the store.
Through the implementation of relevant business and local action plans you will work towards building and retaining long-lasting customer relationships, ensuring an exceptional customer experience during store visits.
You will work with the team leaders contributing towards setting and achieving relevant goals and development plans.
You will take ownership of driving a customer-focused culture, ensuring an easy, positive shopping experience. You will be responsible for implementing relevant tools and processes to aid this as well as identifying and removing any hindrances that may affect this.
You will utilise your knowledge of the local market and customer insight to establish and maintain service agreements with the relevant stakeholders to ensure consistency throughout the store.
You will live and breathe the company values sharing your passion with your team.
What qualities will you need for this role Customer Services Manager?
You have experience of working in a management role within a fast-paced, multichannel retail environment.
You are a passionate people person with a proven track record of successfully leading a team. Experience in customer services is preferred.
You will have a strong understanding of the key principles of the shopping experience and customers' expectations. You are a confident individual with experience in problem solving and conflict management..
This role offers a salary of up to £27,000 plus a great package!
If you are a passionate and inspiring Store Manager looking for a career with a vibrant, international, people focused company then we would love to hear from you!
AdMore Recruitment is a specialist retail recruitment and talent management consultancy.
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