Customer Service Team Leader

£21000 - £27000


East Midlands




Job Description

Customer Service Team Leader - Peterborough - up to £27k - Unique Culture!

My Client is an industry leading, multi-product retailer who is looking for a dedicated and experienced Customer Service Team Leader to join their Contact Centre in Peterborough.

Do you have leadership experience in a people-centric organisation within a Contact Centre? Are you a people person who enjoys creating a friendly environment for customers and looking for an exciting step in your career?

A household name and a vibrant, unique company culture!

Main responsibilities:

  • Motivating, coaching, training and inspiring the development of employees.

  • Ensure the customer is satisfied with the level of service they have received.

  • Develop the business and deliver results.

What experience will help me to be successful?

  • Proven experience of effectively supervising a team, providing support and performance management.

  • Experience in a multi-channel retail environment.

  • Previous Team Leader experience preferred.

  • Previous Contact Centre experience.


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