Data Protection and Privacy Policy

Purpose of this privacy policy

This privacy policy explains what personal information we may collect about you, how we may use it and what we do to keep it secure. We also explain your rights in respect of your personal information and how to contact us should this become necessary.

This website may, from time to time, contain links to other websites which are provided for your interest and convenience. We are only responsible for our own privacy and security practices and suggest that you check the privacy and security policies and procedures on each website you visit.


Use of Cookies

A cookie is a token that a server gives to your browser when you access an Internet website. Cookies are capable of storing many types of data. Cookies help us provide additional functionality to the site or to help us analyse site usage more accurately. In all cases in which cookies are used, the cookie will not collect personally identifiable information except with your explicit permission.


The personal information we collect

In order to provide you with services, we may collect personal information about you from our website, from telephone calls, emails and other written and verbal communications.  We would usually expect to keep a record of your contact details and details of any services we provide to you. We may supplement this information with other information that we obtain from our contact with you.


Other Sources of Data

We may also process information about you where it is available from public sources. For example, if you have a professional profile online we may combine that type of information with the information you provide directly to us.

How we may use your personal information

All personal information that we obtain about you will be held, used and protected by us in accordance with the latest data protection law and this privacy policy.

We will primarily use your personal information to provide our services to you to administer any account you have with us and for fraud prevention purposes.

We may also use your information, for example, to improve the quality of the services we offer and for market research. We may also maintain a personalised profile of your role and interests so that we can inform you of services or events that may be of interest to you.

Disclosure of your personal information

We will not normally share your personal information with any other organisations, however, some events such as assessment days and interviews may be provided by or held at premises of third parties and we may need to provide limited information to them to enable you to take part.

Occasionally, we may need to appoint other organisations to carry out some activities on our behalf. These will include, for example, courier services. In these circumstances, we will ensure that your information is properly protected and that it is only used in accordance with this privacy policy.

Events and opportunities

From time to time we would like to send you copies of newsletters and information about our services and events by mail, email or phone where you have given prior consent. If you prefer not to receive information from us, please contact us by email or write to us at the address shown below. You can change your mind at any time.

Use of your information outside the European Union

Except in the context of any services we provide, we would not usually expect to transfer your personal information outside of the European Union. However, if this does become necessary we will take proper steps to ensure that your information is properly protected.


Security of information

We take the security of your personal information seriously. We have security procedures in place to ensure that our paper and computer systems and databases are protected against unauthorised use, loss and damage.

Amending your information

If the information we have about you is incorrect, please let us know and we will amend it.

Subject Access Request

You have the right to request a copy of the information we hold for you on our systems.  In order to receive this information, we will need verification of your identity and will apply a small fee to cover the administration cost of preparing and sending this information.  Please note that we will not provide the following types of information in response to a data access request: Information about other people; Opinions given in confidence; Repeat requests or privileged information. Other types of information may also be exempt under data protection laws (e.g. data relating to the commission of offences or estimates of damages).


Changes to Our Policy

This Privacy Policy is subject to change and we will notify visitors of a change in policy via a notice on our website.  Continued use of the site or our services after changes are made will constitute your acceptance of the revised policy.